Terms & Policies
CONSENT TO TERMS AND CONDITIONS
Use of the services of Adriatic Adventure Academy [Adriatic Academy llc, an Arizona, USA Corporation) and our Web sites is subject to acceptance of these Terms and Conditions (“Terms and Conditions”).
By accessing, using or obtaining any content, products, or services through our offices or through our Web sites, you, the purchaser and/or traveler (“Customer”, “client” and “passenger” and/or “you/your”) agree to be bound by these terms. These terms restrict your rights and remedies and provide protection to the Adriatic Academy llc.
These also include warranty disclaimers and liability exclusions. By using this Web site, you acknowledge and agree (a) this is a fair balance because this Web site is accessible by you conveniently and at no charge to access the Web site; and (b) IF THERE IS ANY PART OF THESE TERMS AND CONDITIONS YOU DO NOT AGREE WITH, INCLUDING WARRANTY DISCLAIMERS AND LIABILITY EXCLUSIONS, PLEASE DO NOT USE THIS WEB SITE OR any of the Adriatic Academy's SERVICES. No alterations to these terms and conditions may be made by any Adriatic Academy llc employee, authorized representative or agent, unless in writing by an authorized officer of Adriatic Academy llc.
We may modify our terms and conditions without notice at any time where such amendment does not substantially effect your rights and obligations. If such changes of our terms and conditions substantially effect your rights and obligations, we will notify you by email with these changes as they occur.
You agree that we will not be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with the performance or non-performance of any Travel Service Provider, including, but not limited to, non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation. In the event of non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation of a Travel Service Provider, you agree that your sole recourse shall be toward such Travel Service Provider and not toward Adriatic Academy llc or its representatives.
When you visit the Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
BOOKING TERMS, CONDITIONS & PAYMENTS
Adriatic Academy llc will make every effort to work with you on adjusting your itinerary, so please don’t hesitate to discuss any aspect of your booking with us.
Once you have expressed your desire to book your adventure travel with us, payment in full is required (unless otherwise specified) to confirm the bookings.
We accept payment via credit card (Visa, MasterCard, American Express) or bank wire transfer by prior notice.
If paying by wire transfer, you are responsible for all bank fees to transfer and wire the money to us. Adriatic Academy llc needs to receive the full amount for your package or service.
CREDIT CARD PAYMENTS & FEES
Our quotes are in US Dollar while all payments can be effected in another currency, if that’s your method of payment. The amount your credit card account will be charged for in the price in US Dollar. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations, as applicable. As a result of this conversion there is a possibility of a slight difference from the original price stated in our proposals or web site. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.
ENTERING THE TRANSFER OF PERSONAL DATA
Entering the transfer of personal data and credit card number is protected by the highest security standards which provides for on-line credit card authorization in accordance with the requirements of credit card and credit card brands and PCI DSS standards. Authorization and payment of credit card for authorization and payment card is in real time.
Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations, provided actual variations have occurred.
PASSPORT AND VISA REQUIREMENTS
Valid Passport is required for entry into Croatia and surrounding countries.
Please have your passports with you on excursions at all times, and at your own discretion- if you decide after your trip with us to cross into surrounding countries/border crossings.
Prior to confirming your travel arrangements, you should check your Passport and establish that it will remain current for the entire period of your travel. Certain countries require that your Passport remains valid for a period of up to six months after the date upon which you are scheduled to leave such country. If your Passport expires less than six months after the date, you are scheduled to leave such country you may be denied entry to that country. You should clarify visa requirements with the Embassies of the countries that you plan to visit as certain countries may require you to take out a visa
We strongly recommend your purchasing comprehensive travel insurance from your country (including trip delay, trip cancellation, trip interruption, baggage and personal effects, loss or theft of money insurance) once a trip has been booked. Health, accident and emergency evacuation insurance are also strongly recommended. Adriatic Academy llc will not accept responsibility for any person who fails to be properly insured for their journey. Travel insurance can further protect you in the event of your cancellation due to unforeseen occurrences.
Without appropriate travel insurance, Customer understands and agrees that if Customer cancels or interrupts Customer’s travel for any reason, no portion of the trip/tour may be refunded and potential Adriatic Academy llc and travel suppliers cancellation penalties will apply resulting in the loss of monies up to the full cost of Customer’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by Adriatic Academy llc. Employees of Adriatic Academy llc are not qualified or authorized to: answer technical questions about benefits, exclusions, and conditions of any of the insurance offered to you, nor evaluate the adequacy of the prospective insured’s existing insurance coverage.
Again, the Adriatic Academy llc highly recommends travel insurance.
LIMITS ON RESPONSIBILITY
Adriatic Academy llc does not act as an agents for the client with respect to any transportation, hotel and other tour arrangement supplier. Neither Adriatic Academy llc, nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever for the acts, omissions or defaults (whether negligent or otherwise) of any governmental authorities, their officers, or employees or of any employees, or agents of airlines, air carriers, coach operators, other land carriers, shipping companies or operators, cruise or ferry operators, any other transport providers, hoteliers or other accommodation providers, any other facilities providers, tour directors, tour guides, travel agents, or the providers to you of meals, other goods or other services on your holiday or in relation to it and over whom Adriatic Academy llc, its agents or affiliates have no direct control.
In addition and without limitation, Adriatic Academy llc is not responsible or liable for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
Any bookings to be made by Adriatic Academy llc with the provider of any transport or other services are subject to the terms and conditions imposed on such suppliers in relation to matters that may not be expressly the subject of our agreement with them and, in particular, to the applicable laws, requirements and policies of any government, governmental authority or employee including, visa, entry, exit or transit.
Where the passenger occupies an automotive seat fitted with a safety belt, neither Adriatic Academy llc nor any agent, affiliate or supplier concerned will be liable for any injury, illness or death or for any loss damage or claim whatsoever arising from any accident or incident if the safety belt is not being worn at the time of such accident or incident. Adriatic Academy llc will accept responsibility only for the photographic services it directly provides.
Neither Adriatic Academy llc nor any agent or affiliate accepts any liability or responsibility for any terms, conditions or requirements of any third party who provides some service in the course of your trip. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirements of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees.
Adriatic Academy llc is not responsible for damages, additional expenses, or any other losses due to cancellation, delay or other changes in air or other services, sickness, weather conditions, strike, war, civil disturbances, acts or threats of terrorism, travel warnings or bans, termination or suspension of war risks or other carrier insurance, quarantine, acts of God or other causes beyond its control. All such losses must be borne by the traveler, and retreat rates provide for arrangements only for the time stated. Adriatic Academy llc is not responsible for delays, changes or cancellation costs due to incorrect, incomplete or expired traveler documents.
In the event of cancellation, delay or rescheduling mandated by any of the aforesaid causes beyond Adriatic Academy llc's control, the passenger shall have the option of accepting in lieu of the original tour such rescheduled tour or other substituted tour(s) as may be offered, or else, receiving a refund of as much of such advance tour expenditures as Adriatic Academy llc can recover on the traveler’s behalf from carriers, third-party tour vendors, etc., but Adriatic Academy llc shall not have any obligation or liability to the traveler beyond the foregoing.
Adriatic Academy llc reserves the right to make alterations to any of its itineraries and to substitute hotels, vehicles, yacht/ship charters, or activities if, at its own discretion feel it is required. Adriatic Academy llc reserves the right to cancel, delay, or reschedule any retreat prior to departure and, so long as this is not due to any of the aforesaid causes beyond our control, the passenger shall be entitled to a full refund of all monies paid to that point if he/she so desires, less any non-refundable deposits or uncollectible expenses incurred.
Neither Adriatic Academy llc nor any agent accepts any responsibility or liability for your acts, omissions, defaults, conduct, and state of health, condition or circumstances. Every effort is made to ensure website accuracy at all times. However, Adriatic Academy llc cannot be held responsible for printing or typographical errors or errors arising from unforeseen circumstances.
EXCURSIONS AND ACTIVITIES
We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised, controlled nor endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we might suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control.
Adriatic Academy llc and its related parties are committed to respecting your Personal Information shared with us. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services.
When and why is personal information collected?
Adriatic Academy llc collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger booking on your behalf, request.
Adriatic Academy llc collects personal information when providing services to you.
This information consists of what you provide, such as your full name, age, home address, phone number, e-mail address, passport and travel medical information, where required, insurance details, nationality, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide us, credit card and/or other payment information, etc. The collection of this information is done to allow us to provide services to you as requested.
Adriatic Academy llc collects personal information from agents and agencies to the extent required to allow us to run trips where we provide services as ground operator, and to be properly credited for such booking, as necessary and as dictated by the relationship between the agent and Adriatic Academy llc. This information may be collected directly from you or your agent who is selling the trip to you.
How is my personal information used or disclosed?
We use personal information to register you to receive newsletters, answer your request for further information about our trips, make a booking or booking(s), provide you with information about the Company and/or our services, and to receive and implement feedback on those services.
What are the consequences of failing to provide Personal Information?
If you do not provide the Personal Information that we request, we may not be able to deliver the services you have requested, which may mean you won't be able to participate in our trips, purchase the items we offer, or subscribe to our newsletter, to name a few.
How is your Personal Information Protected?
The security and integrity of your Personal Information is of the highest importance to us. All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.
Website Policies and Cookies
What is a Cookie?
A cookie is a small text file containing a unique identification number that a website sends to your computer's web browser. While you visit a particular website, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience.
INFORMATION ACCURACY & UPDATES
The information published on this Website may include technical inaccuracies or typographical errors. Adriatic Academy llc may add, delete or change Content or any information regarding any products or services without notice to you. Adriatic Academy llc and/or its respective suppliers may discontinue, make improvements to and/or changes in the products or services described herein at any time. Adriatic Academy llc has no duty to update this Website or any Content, and Adriatic Academy llc shall not be liable for any failure to update any such information. Adriatic Academy llc shall not be liable for any errors or omissions on this Website. Adriatic Academy llc does not warrant the accuracy or completeness of any Content, services or products offered through this Website. Adriatic Academy llc has no control over opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties.
Contents and presentation on this website are the property of Adriatic Academy llc, except some photographs that are not used for commercial purposes, at the request of the author or owner will be withdrawn from the site (unless otherwise agreed).
YOUR TRAVEL AGENT’S RESPONSIBILITY:
At Adriatic Academy llc, we are very proud of our relationships with our travel agent partners throughout the world. To facilitate the reservations process for you, Adriatic Academy llc always requests any of its booking agents to provide you with thorough communications pertaining to your booking. Your travel agent can assist and inform you on matters such as required documentation, payment schedules and cancellation policies. Your agent will assist you to the best of his or her ability in providing answers and information pertaining to your booking.
LINKS TO OTHER WEBSITES & SERVICES
To the extent this Website contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. Adriatic Academy llc does not guarantee or warrant the accuracy or completeness of the information or content included on the websites of these outside services and resources. The outside services and resources are in no way related to Adriatic Academy llc, and are neither its employees nor agents. Adriatic Academy llc is not responsible for content on websites operated by others parties.
COMPLAINTS AND PROBLEMS
We endeavor to ensure that the arrangements we have made for you are implemented as arranged. If a problem occurs, complaint should be reported immediately and directly to the supplier or the tour guide. In the unlikely event that neither the tour guide or the supplier is able to resolve the matter to your complete satisfaction, the typewritten claim with details should be sent to us within 30 days after scheduled return date (at email@example.com) and we will be acknowledged within 60 days.
If you fail to follow this procedure, your right to claim compensation may be affected.